Process of accepting RD Transactions of MPKBY and PRSS Agents

Process of accepting RD Transactions of MPKBY and PRSS Agents 

In case Agent Portal is not working or any MPKBY Agent give in writing that she is not knowing operation of Internet or Finacle is slow or not working, following procedure may be followed for accepting agent schedules in MS EXCEL:-

• Macro enabled excel sheet (format attached) has to be shared with the Agents.
• For Cash Deposits, RD_Cash_Txn sheet is to be used, for deposit through POSB Cheque, RD_DC_Txn sheet is to be used and for deposit through other Bank Cheque, RD_NDC_Txn file sheet is to be used by agents. 

(A) How to operate CAGTU?

CAGTU – Criteria Page

1. There will be 1 field in the criteria page. Viz., File Name and it is provided with Browse button.
2. User can browse the file from local desktop and on click of upload. 
3. From there the file will be read and the details will be inserted into the required custom table.
4. See screenshot for the criteria page.

(B) CAGTU – Results Page

1. On click of upload, results page will be displayed with the File Name and the result message.
2. See screenshot for the Results Page.

Inquiry Menu

CAGTI – Criteria Page

1. User has to then go to CAGTI – Custom Agent RD Bulk Transaction Inquiry Menu for inquiring the transactional details uploaded thru CAGTU menu.
2. There will be only one criteria and one results page available for this menu.
3. In Criteria Page, the fields displayed as Agent ID, Date, File Name and E-Banking Ref No. 
4. Agent ID, Date and File Name are mandatory fields.
5. E-Banking Ref No is an optional field and when entered, it will display all the details at RD account level.
6. To find out E Banking reference number, user will enter file name uploaded in the file name field and then click on searcher of E Banking Ref. No. which will display E Banking reference number. 
7. User has to select E banking reference number from searcher.

CAGTI – Details Page

• Based on the input criteria like Agent ID, Date and File Name, the results will be displayed in the Details Page.
• RD Installment Amount, No of Installments, Rebate, default fee and Total RD Deposit Amount displayed will be the total of all the RD accounts available in that Reference Number.
• In the status field, the total success records uploaded versus the total RD accounts available in that Reference Number will be displayed.
• If the E-Banking Ref No field is also entered along with other mandatory inputs, then in the details page, all the RD account details w.r.t each account will be displayed.
• In the status field, if the message is success, then that record is successfully uploaded. If the status field is failure, then that record insertion is failed for any reason.

Counter PA has to then follow the same procedure as followed when Agent is presenting RD Schedule generated from Agent Portal and coming with E Banking Reference number. This e-Banking reference number is to be then processed in HAGTXP menu.

Handling of Emergency Cases when Finacle is slow or not working

• When Finacle is slow or down and Post office is not able to accept all the agent schedules either prepared through Agent Portal or through BCP Excel Sheet in HAGTXP, Counter PA with the permission of Postmaster/APM/DPM/SPM in writing in the ERROR BOOK, can accept all agent schedules/Excel Sheets and accept cash/POSB Cheques/Other Bank Cheques and give receipt to agent prepared manually. Cash of those schedules which cannot be accepted in HAGTXP can be kept out of account and these schedules can be posted in HAGTXP by putting Value Date as the date of acceptance of cash/POSB Cheque and Cheque Clearing date (in case of other Bank Cheque so that depositors or agent is not forced to pay penalty. 
• However, Counter PA(s)/SPM should maintain a register and enter Agent ID/E Banking Reference No./Date of preparation of schedule by agent/Total Amount/Value Date entered by Counter PA and Supervisor will sign against each entry in the register.

Click Here to view Complete Procedure

Acceptance of POSB business in the case Finacle CBS application is not accessible or slow to accept the transactions presented at the counter- invoking of Business Continuity Plan (BCP)

SB Order No.2/2016

F.NO.113-01/2016-SB

Government of India

Ministry of Communications & IT

Department of Posts

Dak Bhawan, Sansad Marg,

New Delhi-110001.

Date; 30.03.2016

To

All Heads of Circles/Regions

Subject:- Acceptance of POSB business in the case Finacle CBS application is not accessible or slow to accept the transactions presented at the counter- invoking of Business Continuity Plan (BCP)

regarding.

Sir / Madam,

This office is receiving complaints regarding non acceptance of POSB business by CBS Post Offices on the plea that Finacle server is either not working or is very slow. This office has examined the working of Finacle servers and it has been decided that in such circumstances, Financial Services Division will issue orders for starting BCP through e mail to all Circles/CPCs and all CBS Post Offices will accept POSB business in the following manner:-

1. If Finacle is slow:-

(i) only withdrawals/closure transactions and inward clearing should be carried out on line.

(ii) All other transactions like Opening of Accounts/Issue of certificates/subsequent deposits/acceptance of Agent RD schedules should be accepted offline.

(iii) Passbook updating should be avoided .

(iv) Unnecessary Reports should not be generated.

(v) Sacking of officials (if system is hanged) should be avoided as after 15 minutes, automatic sacking happens,

2. If Finacle server is completely down:-

(i) Subsequent deposits in RD. SB and PPF are to be accepted in already circulated Excel sheets (refer BCP

document). For SSA, orders will be issued separately.

(ii) For new investments, in case of opening of accounts, cash or POSB Cheque or other Bank Cheque (up to 29th March by HO and up to 28th March by SOs) should be accepted. AOF with KYC documents (if required) should be accepted with Pay-in-Slip and counterfoil of Pay-in-Slip should be given to customer after putting date stamp and signatures New Accounts/Certificates through SAS Agents should also be accepted and commission will be credited to Agent's SB Account when accounts will be opened or certificates will be issued in Finacle.

(iii) In case of Certificates, receipt NC4a should be issued.

(iv) Details of such new accounts/Certificates should be carefully and invariably noted in a Register and cash can be accounted for in SB Cash. In case of POSB Cheque or other Bank cheque, AOF is to be kept pending. Other Bank cheques should be sent for clearing. On receipt of clearing intimation, amount can be accounted for in SB Cash. These accounts can be opened in Finacle when speed improves or Finacle is accessible and date of acceptance of cash or date of clearance of cheque should be mentioned as Value Date in Finacle. If cheques are cleared without entering into Finacle, funding can be done by Debiting 0007 Office Account and Crediting 0382 or 0017 Office Account and then debiting 0382 Or 0017 office account and crediting new account. No new investment should in any case be refused by any CBS Post Office when BCP is invoked by Directorate.

(v) In respect of Agent's RD schedules, SOP for accepting schedules (already sent by mail) is attached. Agent's schedules can be accepted in MS Excel and Agent's schedules prepared through Portal can be accepted and when Finacle server is up, these can be uploaded by putting value date as date of presentation of Agent  schedule. No Agent schedule in MS Excel should be refused. Agent List in MS Excel can be accepted through PEN Drive, E Mail or CD and saved on the desktop first. Afterwords, it can be processed as per SOP circulated.

3. With the above i.e all deposit transactions offline and closures/withdrawal transactions online, it should be possible to manage the work even if the system is very slow as only withdrawal/closure will be online and the load on system will get reduced substantially.

4 In case system is not accessible for a prolong period, then as a last measure, closures of already matured TD, MIS.SCSS Accounts and NSC/KVP can also be made offline, only for the purpose of re-investments. If full maturity value is not re-invested, the remaining part amount can be noted in the register and can be paid once actual closure is done in Finacle. In such cases, amount to be re-invested can be accounted in SB Cash as withdrawal and Investment and noted in the register When Finacle becomes accessible, closure can be done with the closure date as date on which amount was accounted in SB Cash.

5. Investment presented by SAS Agents and RD Schedules presented by MPKBY Agents should also be accepted for the full day and if system is slow or not working, manual receipt of the amount presented should be given and procedure mentioned in the Agent Schedule SOP should be followed Commission will be credited automatically when transactions are uploaded in Finacle

6. This issues with the approval of cometent authority and it is requested to circulate this SB Order to the CBS Post Offices immediately. Now competent authority has decided that BOP should be invoked till 31.3.2016.

Yours faithfully,

(Babu Lai Barolk)

Assistant Director (SB-I)

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