Acceptance of POSB business in case Finacle CBS application is not accessible or slow to accept transactions presented at the counter- invoking Business Continuity Plan(BCP)

SB Order No.02/2016 

F.NO.116-15/2013-SB (CBS) Pt.-ll 

Government of India 

Ministry of Communications & IT 

Department of Posts 

Dak Bhawan, Sansad Marg, 

New Delhi-110001, 

Date:25.05.2016 

ADDENDUM 

To 

All Heads of Circles/Regions 

Subject:- Acceptance of POSB business in case Finacle CBS application is not accessible or slow to accept transactions presented at the counter-  invoking Business Continuity Plan(BCP) regarding. 

Respected Sir / Madam, 

Kindly refer to this office letter No. 113-01/2016-SB dated 30.4.2016 (SB Order No.02/2016) on subject cited above. 

2. The undersigned is directed to say that alongwith above letter, a detailed procedure for accepting RD schedules of MPKBY and PRSS Agents in BCP Excel Sheet was attached. Para (E) of this attachment is reproduced below:- 

"When Finacle is slow or down and Post office is not able to accept all the agent schedules either prepared through Agent Portal or through BCP  Excel Sheet in HAGTXP, Counter PA with the permission of  Postmaster/APM/DPM/SPM in writing in the ERROR BOOK, can accept all agent schedules/Excel Sheets and accept cash/POSB Cheques/Other Bank Cheques and give receipt to agent prepared manually. Cash of those schedules which cannot be accepted in HAGTXP can be kept out of account and these schedules can be posted in HAGTXP by putting Value Date as the date of acceptance of cash/POSB Cheque and Cheque Clearing date (in case of other Bank Cheque) so that depositors or agent is not forced to pay penalty. However, Counter PA(s)/SPM should maintain a register and enter Agent ID/E Banking Reference No./Date of preparation of schedule by agent/Total AmountA/alue Date entered by Counter PA and Supervisor will sign against each entry in the register" 

3. It has been observed that when Agent Portal and Finacle menu HAGTXP was disabled for some days due to performance issue, CBS post offices were not ready to accept RD schedules prepared from Portal or in the Excel Sheet on the plea that BCP is not invoked by Directorate. 

4. It is clarified that for following the RD Schedule acceptance process circulated with SB Order 02/2016, there is no need to wait for orders from Directorate for invoking BCP as this process can be started by any CBS post office by just writting error book that "Finacle is slow or not working or Agent Portal is slow or not working". Soft copyof Format of Excel sheet sent through mail should be given to all MPKBY and PRSS Agents so that in such circumstances, they can prepare list in Excel sheet. Format of excel is also attached. Account numbers having defaults or rebate may also be accepted through excel sheet. System will calculate default fee and rebate while creating upload file through CAGTU menu. Agent commission will be credited into savings account of agent when e-banking reference number will be uploaded in HAGTXP menu. Therefore, even if HAGTXP is not working, or Finacle is not working or Agent Portal is not working. RD Deposits from MPKBY or PRSS Agents should not be refused and be accepted as per process given Para-E of the RD Schedule acceptance process circulated with SB Order 02/2016.

5. It is once again requested that agents should not be forced to pay default fee if due to slowness or inaccessibility of Finacle or Agent Portal, there is delay in accepting RD Agent Schedules. Default fee can be controlled by using the option of Value Date but it should be supported by Error Book entries. In case, if any agent has already paid default fee due these reasons, refund can be given by following the process circulated vide this office letter No. 25-4/2015-FS (CBS) dated 03.08.2015. It is also reiterated that Business from Agents should be accepted during whole business hours.

This issues with the approval of competent authority.

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Process of accepting RD Transactions of MPKBY and PRSS Agents in BCP

Process of accepting RD Transactions of MPKBY and PRSS Agents in BCP

In case Agent Portal is not working or any MPKBY Agent give in writing that she is not knowing operation of Internet or Finacle is slow or not working, following procedure may be followed for accepting agent schedules in MS EXCEL:-

Macro enabled excel sheet (format attached) has to be shared with the Agents. 

For Cash Deposits, RD_Cash_Txn sheet is to be used, for deposit through POSB Cheque, RD_DC_Txn sheet is to be used and for deposit through other Bank Cheque, RD_NDC_Txn file sheet is to be used by agents. 

Below are the details which agent has to fill:-

Agent ID
Payment Mode
RD Account No.
RD Installment Amount
No. of Installments
Bank Name (If the payment mode is other bank cheque {NDC})
Cheque Number (If the payment mode is POSB Cheque (DC) or Other Bank Cheque (NDC)
SB Account Number (If the repayment mode is POSB Cheque {DC}

• Agent can enter max. RD accounts upto 1000 records in Cash sheet but total of one sheet shouldnot exceed Rs.20,000/-. 
• For POSB Cheque (DC) and Other Bank Cheque (NDC), the limit of number of record is 50 but there is no limit of amount. 
• RD Account No, RD Installment Amount and No of Installments are mandatory. 
• If the Payment mode is POSB Cheque (DC), then the cheque number and SB account number are mandatory. 
• If the Payment mode is Other Bank Cheque(NDC), then the Bank Name, cheque number and SB account number are mandatory 
• Bank Name should be selected from the Drop Down. 
• Agent will present the file at Post Office Counter. 
• Counter PA should generate the txt file using the Generate File option provided in the first sheet named Home. 
• On click of Generate button, below specified validations are taken care. 
• If the Payment mode is cash, for the complete excel sheet, the total amount should not exceed Rs 20000/-. 
• If the payment mode is POSB Cheque (DC), then Cheque # and SB account number mandatory check alert message will be displayed, if the values are blank. 
• If the payment mode is other Bank Cheque (NDC), Bank Name, Cheque # and SB account number mandatory check alert message will be displayed, if the values are blank. 
• Also, all the records are sorted in ascending order. The order of Column is Bank Name, Cheque No and RD Account Number. 
• The file will get saved in the Counter PA’s local desktop. 
• Counter PA has to invoke CAGTU menu to upload the txt file in Finacle core(A) How to operate CAGTU?

CAGTU – Criteria Page 

• There will be 1 field in the criteria page. Viz., File Name and it is provided with Browse button.User can browse the file from local desktop and on click of upload.From there the file will be read and the details will be inserted into the required custom table. 
• See screenshot for the criteria page 

(B) CAGTU – Results Page

On click of upload, results page will be displayed with the File Name and the result message. 

See screenshot for the Results Page. 

(C) CAGTI – Criteria Page

• User has to then go to CAGTI – Custom Agent RD Bulk Transaction Inquiry Menu for inquiring the transactional details uploaded thru CAGTU menu. 
• There will be only one criteria and one results page available for this menu. 
• In Criteria Page, the fields displayed as Agent ID, Date, File Name and E-Banking Ref No. 
• Agent ID, Date and File Name are mandatory fields. E-Banking Ref No is an optional field and when entered, it will display all the details at RDaccount level. 
• To find out E Banking reference number, user will enter file name uploaded in the file name field and then click on searcher of E Banking Ref. No. which will display E Banking reference number. User has to select E banking reference number from searcher.

(D) CAGTI – Details Page

• Based on the input criteria like Agent ID, Date and File Name, the results will be displayed in the 
• Details Page. 
• RD Installment Amount, No of Installements, Rebate, default fee and Total RD Deposit Amount displayed will be the total of all the RD accounts available in that Reference Number. 
• In the status field, the total success records uploaded versus the total RD accounts available in that Reference Number will be displayed. 
• If the E-Banking Ref No field is also entered along with other mandatory inputs, then in the details page, all the RD account details w.r.t each account will be displayed. In the status field, if the message is success, then that record is successfully uploaded. If the status field is failure, then that record insertion is failed for any reason.

• Counter PA has to then follow the same procedure as followed when Agent is presenting RD 
• Schedule generated from Agent Portal and coming with E Banking Reference number. This eBanking reference number is to be then processed in HAGTXP menu. 

(E) Handling of Emergency Cases when Finacle is slow or not working When Finacle is slow or down and Post office is not able to accept all the agent schedules either prepared through Agent Portal or through BCP Excel Sheet in HAGTXP, 

• Counter PA with the permission of Postmaster/APM/DPM/SPM in writing in the ERROR BOOK, can accept all agent schedules/Excel Sheets and accept cash/POSB Cheques/Other Bank Cheques and give receipt to agent prepared manually. Cash of those schedules which cannot be accepted in HAGTXP can be kept out of account and these schedules can be posted in HAGTXP by putting Value Date as the date of acceptance of cash/POSB Cheque and Cheque Clearing date (in case of other Bank Cheque so that depositors or agent is not forced to pay penalty. 
• However, Counter PA(s)/SPM should maintain a register and enter Agent ID/E Banking Reference No./Date of preparation of schedule by agent/Total Amount/Value Date entered by Counter PA and Supervisor will sign against each entry in the register. 

Download Excel Macro Sheet Here

CBS User Guide v1.0 Updated on 09.05.2016

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