Making Mobile Phone Number MANDATORY while opening of a new account in any of the P.O. Small Savings Schemes

SB Order No. 17/2017 

F. No. 25-11/2016-FS-CBS(Pt.1)

Government of India 

Ministry of Communication 

Department of Posts 

(F.S. Division) 

Dak Bliawan, New Delhi 

Dated: 23/10/2017 

To, 

All Heads of Circles 

Addl. Director General, APS, New Delhi 

Subject;- Making Mobile Phone Number MANDATORY while opening of a new account in any of the P.O. Small Savings Schemes- regarding. 

Sir/Madam, 

The undersigned is directed to say that in order to provide SMS services which are being  provided free of cost and also to protect investments of small savers from any attempted frauds, the competent authority has decided to make taking of MOBILE PHONE NUMBER of the customer MANDATORY for opening of any new account in any of the Small Savings Schemes in  all CBS enabled Post Offices.Frbm the date of receipt of this SB Order, in a Post Office working on CBS platform, when a customer attends post office for opening of new account under any of the Small Savings Schemes, the Counter PA has to request the customer to enter his/her MOBILE PHONE NUMBER in the Account Opening Form (AOF). 

2. While creation of new GIF, in CCRC menu, Mobile Phone number should be entered in the relevant field by the Counter PA and Supervisor should verify the same. 

3. If customer is already having a GIF and wants to open a new account, Counter PA and Supervisor should go to CMRC menu and see whether Mobile Phone number of the customer has already been entered in the relevant field using Inquire Option. If it is not, he should use the Modify Option and enter the Mobile Phone number of the customer in the relevant field before opening a new account. Supervisor has to verify this modification. 

4. In case the AOF is presented at a Branch Post Offices working under Account Office which is CBS enabled, BPM should accept AOF only if Mobile Phone number is entered by the customer at the relevant place. When AOF is received from a BO, Counter PA and Supervisor of Account Office should follow the procedure load down in point 2 and 3 above. 

Centre for Excellence In Postal 

Technology, Mysore

5. Counter PA and Supervisor will be responsible for entering correct Mobile Phone Number as mentioned in AOF. 

6. Further, all the existing accounts are also to be seeded with the mobile numbers of the concerned depositors. For this, special drive should be launched & wide publicity be made through print/electronic media/pamphlets, handbills etc. regarding the depositors/customers to get their mobile numbers linked/seeded with their respective accounts. 

7. It is requested that this SB order should be circulated to all CBS Post Offices. 

This issues with the approval of the Competent Authority. 

Copy for information & necessary action to;- 

1) DDG (FS)/DDG (VIG)/JS&FA/DDG (PAF)/DDG (RB)/DDG (Estt.)/DDG(PG & Inspections)/ DDG (PCO) 

2 ) Director (FS)/Director (CBS), Dak Bhawan. 

3) Director of Audit (P&T), Delhi. 

4) All Directors/Dy. Directors of Accounts, Postal 

5) Director, RAKNPA, Ghaziabad. 

6) All Directors, Postal Training Centres. 

7) Director CEPT Mysore for uploading the SB order on India Post Web Site. 

8) Dy. Director CEPT, DMCC/SDC O/o CPMG T.N Circle. 

9)AD /Inspection/PFA/tgifance 

10) All Accounts Officers ICO(SB) 

11) All recognized unions. 

12) MOF(DEA), NS-II, North Block, New Delhi 

13) Director, National Savings Institute (NSI), DeendayalUpadhya Marg, New Delhi near ITO. 

14) PS to Member (Banking & HR) 

15) PPS to Secretary Posts.

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